Power Automate support

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Choose the right support plan for your needs

Subscription support

Included with your Power Automate paid licence

Get a response to your most critical cases within one hour and unlimited access to technical resources

Create a request

Professional Direct support

£6.80

per user/month  
(minimum 20 users/month)

Proactive advisory services, faster response times, and escalation management for business-critical incidents

Unified support

Contact your representative for pricing information

Comprehensive support for your entire organisation covering all your Microsoft technologies

Learn more

Frequently asked questions

My flow failed. How do I fix it?

Go to the notifications icon at the top of the web portal, or select the Activity tab in the mobile app, and select your flow to see the details. The step with the red exclamation mark will show you the error message. In most cases, you should be able to edit the flow to fix the error. Learn more about how to fix common flow failures.

How do I use advanced conditions or formulas?

If you want multiple cases inside your flows, select Add condition from inside an existing condition. Learn more about adding conditions. If you want to create an advanced formula, see the reference guide to Azure Logic Apps functions.

How does licensing work with Microsoft 365?

Microsoft 365 users get full access to Power Automate. See Power Automate pricing for details. If you’re an administrator, learn more about Power Automate sign-up in your organisation.